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- CCLEANER CLOUD YEARLY SUBSCRIPTION FULL
- CCLEANER CLOUD YEARLY SUBSCRIPTION SOFTWARE
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CCLEANER CLOUD YEARLY SUBSCRIPTION PLUS
I refreshed your download link, giving you two weeks to download your CCleaner Professional Plus when it’s convenient for you. This does not look like its a subscription based product meaning it is a perpetual license (one time charge). Not sure why you are receiving those notifications. I would be more than happy to help you out with this inquiry. It seems like everyone except Piriform is under the impression that this was never a subscription-based product - including the people that happily took our money.
CCLEANER CLOUD YEARLY SUBSCRIPTION FULL
Ron, could you post the full e-mail from Cleverbridge for us to see? I'm &^%$# stunned that not even THEY would be aware that Piriform's purchase model is a subscription. If Avast! asks me, well, I think we all know what MY answer would be at this point. I really, REALLY liked these tools and utilities, and I really wish Avast! hadn't meddled with this - especially if this is indicative of how they'll handle problems in the future.įor what it's worth, if Piriform has asked me to re-up, I would have. They could have easily done the math here to see how this would look, but instead they just decided to Nuke it from outer space rather than find a better way to preserve Piriform's customer base. So, hate Avast! for (A) Making these changes, (B) Not communicating the changes to anyone, (C) Setting themselves up for failure. I thought so too, but that was just due to the fact that Piriform had no intention of enforcing their subscription model, so they had no reason to make it painfully obvious like Avast! has recently decided to do. The rub, of course, is that we were all under the impression that we were getting perpetual freeware with our initial purchase. I'd like to thank John Kelly at Piriform (Avast?) support for bringing me up-to-speed on what affected all these changes - I truly appreciate your time and detail. We were just supposed to somehow "know" that the so-called "Lifetime Perpetual License"-ride was over, even if it had been working just fine for the last 6 years.Īvast's official stance is that if a user is going to be using the professional features, they need to keep their licenses current, or revert back to the freeware version.Īvast! obviously couldn't care less if you're upset by this or not, since they are notorious for being lousy communicators and terrible at customer service.
CCLEANER CLOUD YEARLY SUBSCRIPTION CODE
They did that without any communication to their customer base at all, and instead just snuck the code changes in with a regular release.
CCLEANER CLOUD YEARLY SUBSCRIPTION LICENSE
Therefore, they introduced the renewal notices for customers who had expired licenses to remind them that their license had expired. When Avast! bought Piriform and associated programs last year, they noticed right away that people had been buying the paid licenses but the current paid customer base did not reflect that all those customers had been renewing their license each year. Essentially, Piriform did a horrible job making sure everyone knew that the Pro+Plus bundle was a per-year, subscription-based product. It was so obscured in text that you specifically had to go digging in the EULA and legal terms to find subscription-related verbiage. It truly was up to you to re-new when you wanted to, IF you wanted to. Further, Cleverbridge didn't make note of this, because again, NO ONE CARED and it wasn't enforced.
CCLEANER CLOUD YEARLY SUBSCRIPTION SOFTWARE
The CCleaner software just called it a "License", expired or not. Because of that and the way their program was written, none of us customers had any reason to suspect (or care) that we were using a subscription-based product (even if it was expired) since the product functioned just the same as it always had. If you chose not to re-subscribe, then Piriform didn't care, and they didn't enforce the expiration following that first year. It could best be described as a "single year, voluntary subscription model". Piriform never offered a perpetual lifetime license - the small, hard-to-find print in 2012 verifies this. In a nut shell, the purchase of Piriform by Avast! has caused this confusion and they are directly responsible for what has recently transpired and the lack of communication behind those changes.
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I received a reply from Piriform's support that I think explains what's happened here.